Are You Spending Too Much on IT Hardware?

UK SMEs will spend £22.8 billion on technology this year. That’s according to GE’s Capital Investment Barometer. The largest category for investment is IT hardware, which will increase by 64 per cent. SMEs say that they spend this money to upgrade their IT and enhance productivity.

In the UK, small businesses spent £10m on IT hardware in Q1 of 2014. That’s a massive amount of money that could be diverted to marketing or another essential function of the business.

Is it really worth chasing the latest and greatest IT hardware when your employees already have their own equipment? For many businesses, spending on hardware is a waste of money.

Try Bring Your Own Device

Many businesses are encouraging staff to use their personal IT hardware in the office, and are setting up formal Bring Your Own Device (BYOD) policies to govern their use. Bringing your own device to work used to be seen as a security risk, but when it’s done under a formal policy, the practice offers a number of benefits.

When employees bring their own devices to work, they can use the operating system they prefer to use, so there’s less struggle to switch to an unfamiliar system, or find training for users that struggle.

Using a hosted desktop for business tasks, your Android-loving project manager can work alongside his or her Apple-loving colleagues, or move seamlessly from one machine to the next. By providing a hosted desktop for every user, you can provide them with the Windows applications they need, even if they’re working on a Mac. If they choose to bring an iPad to work, they can log on to their desktop from their own tablet, and it gives you the opportunity to combine hot desking and remote working.

There’s a clear cost benefit to letting people bring their own devices, in terms of reduced investment. The company doesn’t have to keep upgrading its own machines, nor does it need a pool of tablets and laptops for occasional use.

Balancing the Risk

A Bring Your Own Device (BYOD) policy is a sensible way to leverage the power of the cloud, save on hardware spend, and give employees increased choice.

While some companies are nervous about having third party devices on their networks, a robust policy can ensure that data is safeguarded without restricting the use of any device. That means:

– Encrypting mobile devices

– Blocking websites that could spread malicious code

– Educating users about the risks of public WiFi networks

– Ensuring every device is locked automatically when not in use

– Using two factor authentication to safeguard company data

– Defining reasonable use of a personal device on company time, and any activities that are prohibited, such as downloading torrents, using social media, or gaming

– Listing any operating systems that are not allowed (such as very old versions of Android, which may be targets for hacking)

– Having a policy that allows company technical staff to wipe the device if it’s lost

Of course, the company may also choose to contribute to the cost of the device, or the cost of services that employees use. However, this should be structured and organised, so that only permitted devices are used.

However you approach BYOD, the hosted desktop is the cog that makes every device work together. All you need to do is draw up the policy, and cut back on your hardware spend next year.

 

How a Hosted Desktop Can Streamline Client Site Visits

Hosted DesktopMany businesses have remote sales teams, and those teams are generally kitted out to work effectively on the road. For a sole trader, it isn’t always as easy to get work done outside the office, nor is it cost effective to carry everything you might need in a pinch.

So how do you work on a client site? How are you planning to take minutes? Or create invoices and mark down expenses? Sure, you can take a pen and paper, but it’s an old-fashioned way to get around the problem when we have so much technology at our disposal.

And while you could take your laptop to the client’s office, will you have a back-up plan if you can’t get on the WiFi?

How many times have you taken your laptop on holiday, only to realise there’s no internet access in the hotel? Perhaps it offered an old-fashioned dialup connection, and the only connection option is a mobile signal; not much use for  laptop.

Perhaps you’ve visited a client site where you’ve put in a support call to get the logon details. By the time you’re done with your meeting, the ticket hasn’t been answered, and you’ve had to make notes offline instead.

Contingency Computing

For most remote workers, connectivity is their big essential. Just carrying a laptop is not enough. In some cases, it can even weigh you down.

The vast majority of workers need:

– A device that’s easy to carry, whether they’re in the car, on a bus or on a plane

– A device that won’t slow them down at airport security

– Access to the applications they normally use (not watered down mobile versions)

– The ability to connect to their computer without WiFi

– Military grade encryption, and two factor authentication, to keep prying eyes out of their business

– The ability to work ‘on the spot’, rather than complete paperwork work home to process at night

– The ability to use more than one device to access the same things

Cloud computing answers some of those requirements, but it can still leave you short if you drop your laptop in a puddle. But if you’ve invested in a hosted desktop, all your data is there – regardless of the device you’re connecting on.

You can even work on a hosted desktop using your phone over a 4G connection.

Other Benefits

Why else would you opt for a hosted desktop to work on site with a client?

– If your laptop gets lost or stolen, all you’ve lost is the physical machine

– Your data is backed up in our data centre, so you can leave it to us to look after it – no matter where you are

– We’re your technical support team, so you don’t need to worry about your client’s support team sorting out problems

– You don’t have to worry about an upgrade wrecking your machine, since we take care of all of that for you

There are dozens of applications for hosted desktops. Mobile nail technicians, surveyors, musicians and accountants all get more done when they work in the cloud.

Move Your Business Forward

Cloud4 understands that businesses have changing needs. Working at a remote site requires a flexible solution, which is exactly what we offer with hosted desktop. We do all this without losing the personal touch that so many of our customers value.

From a one-person start-up to a multi-site enterprise, cloud computing and hosted desktops offer a proven increase in productivity. To find out how to upgrade, swiftly and easily, ring Cloud4 for a chat today.

3 Reasons Why Professional Services Are Better With Cloud Computing

Cloud servicesAs British businesses recognise the importance of being agile, they’re choosing to outsource more tasks to professional service providers who can quickly and efficiently get the job done. If you work for one of these providers, you already know how important it is to be able to serve multiple clients efficiently.

Flexible working is an important part of professional service delivery, and cloud computing supports professional service providers in working to their strengths. Here are 3 ways you could improve your services by migrating to the cloud.

1. An Office That Follows You Everywhere

Depending on your niche, you might spend a lot of time moving from office to office, working on client sites or taking your work overseas. Micro businesses tend to take work on holiday at times, too. If you have one laptop computer, you’re setting yourself up for difficulties if that computer was ever damaged or stolen.

Look into using a hosted desktop that you can access from any computer. Our hosted desktops run in a web browser, so you can log on from practically any location. This safeguards your own equipment, cuts back on the need to find WiFi, and also means you don’t have to carry your laptop when you jet off on holiday.

2. Better Data Security

Small businesses often assume that they won’t be hacked because they don’t hold valuable data. In fact, the opposite is true. A small business computer can be a goldmine for a hacker, since you probably do business with larger companies and hold data about their policies and systems.

In order to serve clients responsibly, you need to encrypt your data, and implement two-factor authentication to prevent hackers from gaining access. Cloud storage and backup is ideal for this, as your provider handles the technical side. To be fully compliant, it’s best to pick a provider in the UK so that your data never ‘leaves’ the country.

3. Uptime

When your clients outsource to you, they will have a timeframe in mind for delivery. A computer problem can wipe out days, or weeks. In a competitive space, you really need to avoid bouts of downtime; you will lose clients as a result. It’s never your fault if your email provider goes down, but if you’re using an inadequate provider, your clients may feel you could have done more to prepare.

When shopping around for a cloud provider, look for a good service level agreement (SLA) that details the uptime and support you should expect. The best providers offer 24/7 support details, as well as a reliable service suitable for business critical applications. Hosted Exchange email offers the features of a local Exchange server without the precarious technical risk of trying to run a system in-house. Cloud4 hosts all hosted Exchange mailboxes in an ISO-27001 certified data centre, giving you peace of mind and a considerable cost saving.

We Understand Professional Services

Cloud4 offers cloud services to many professional service providers. We understand the pressures you face, and the things that can make or break your success. When it comes to IT infrastructure, you’ll find that our cloud solutions allow you to be more agile, responsive and cost effective.

Contact us today on 0800 802 1989 to find out more.

How Hosted VoIP Can Save Your Christmas

Christmas is the time of year that most office workers look forward to. It offers family time, some decent TV and a chance to forget about deadlines and stress. For entrepreneurs and business owners, Christmas isn’t always a time to switch off, since there’s always another phone call to handle.

If your family members are already fed up with your smartphone addiction, they aren’t going to enjoy hearing your ringtone when they’re trying to watch Dr Who. How can you manage your availability without switching your mobile off for good?

VoIP - Voice of IPEnter the IVR (Interactive Voice Response)

An IVR is an automated menu that lets customers select options with their keypad. Most banks use IVRs to direct calls to the right department, or deliver automated messages to callers.

When you set up hosted VoIP, you can create an IVR menu that puts you in control of the way calls are routed. You could send sales calls to an answerphone, while sending support calls straight to your mobile phone. You can also assign a ring group to any selection so that the calls are spread evenly over a team.

IVRs let you stem the flow of enquiries without making people feel abandoned. You can allow certain calls to come through, while filing less urgent enquiries in your voicemail inbox so you can deal with them once Christmas is over.

All of this can be controlled using Cloud4’s simple, straightforward VoIP dashboard.

Our 4 Golden Rules of IVRs

We’ve all encountered IVR menus that have driven us to frustration. A complicated IVR is not a great way to spread festive cheer. We recommend that you follow these four golden rules to ensure your IVR is successful:

1. Keep it short and sweet. IVRs can have up to 10 options at every stage, meaning they get complicated very quickly. Don’t use 10 options, ever. Five is plenty. If you send your callers on a wild goose chase, they will be more likely to abandon the call. Remember: each caller should be on the phone for 5 minutes or less.

2. Make people feel wanted. Your IVR needs to manage calls, not turn people away entirely. Reassure the caller that their message is important, and give them a timeframe for a reply. Then stick to it.

3. Speak slowly and clearly. Don’t use jargon or slang. If you’re not confident about your vocal abilities, hire a voiceover artist to record your IVR message. It’s amazing how much better the pros sound.

4. Offer an emergency contact option. Make sure your valued clients can reach you in a dire emergency. Many businesses assign the 0 key for this purpose.

Is There Still Time to Save Christmas?

If you’re still using an inflexible PBX system, or handing out your mobile number, it’s time to rethink your approach to business telephony. Hosted VoIP is a far more flexible solution, and it costs less than a PBX while offering much, much more.

If you sign up with Cloud4 today, you could have your shiny new IVR in place before the festive season arrives. Contact us to find out how VoIP can make your business more streamlined and responsive to its clients.

Is it Time Your Employees Worked From Home?

Whether it’s down to workplace culture, or employee envy, working from home has a stigma attached. According to the Office of National Statistics, 87 per cent of people still have office-based jobs, despite the phenomenal opportunities that cloud computing can present. Large companies are more likely to allow remote working compared to SMEs, despite the clear cost and efficiency savings.

Sir Richard Branson is a famous supporter of home-based working, although this is hardly surprising; he lives on a tropical island. For the rest of us, is working from home a viable option?

People ARE More Productive at Home

If you prefer to have staff in your office, ask yourself why. Is it that you don’t trust them? Or you want managers to be able to easily discipline poor performers? Are you measuring people’s performance based on their attendance, rather than the things they’re getting done?

Remote working is often seen as a bit of a joke – a chance to watch daytime TV, or munch Cheerios through conference calls. In fact, remote working boosts productivity. Stanford University’s researchers found that remote workers are 13 per cent more productive. They take fewer days off sick, and benefit from fewer workplace distractions, despite the pile of laundry in the corner.

In a US survey, 65 per cent of the employees who worked from home said they felt they were more productive. You might be surprised at the boost to output.

Staff DO Need Perks to Stay Loyal

When it comes to performance and productivity, incentives are a key driver. The happier your employees are, the more likely it is that they’ll engage, and the less likely they are to seek another job.

Want to give your staff the ultimate incentive? Do away with the daily commute, and let them log on to a hosted desktop from home. Free everyone from the tyranny of tube stations and traffic jams. Give them the gift of extra hours in the day.

If you embed remote working into the culture of your workforce, they’ll likely stay loyal long term.

Employers DO Need to Offer Choice

Ask any office worker with kids how they feel about the school summer holidays. Chances are, they’ll tell you it’s miserable, stressful and expensive. The kids are out of school, but they’re stuck at work, with the only respite being an expensive holiday.

Remote and flexible working policies give your employees options. Granted, you might not be able to offer unlimited holidays, but you could let people arrange work around their children.

It’s also important to recognise difference. Some employees like coming into the office. They would feel lost with a laptop at home. Why not offer those employees a combination of flexitime and remote working, with a hosted desktop solution that gives them the freedom to take work home.

Will You Change the Future of Work?

60 per cent of office workers will work from home by 2022, according to figures from Virgin Media Business. Is it time you set your employees free?

Speak to Cloud4 today, and find out how our hosted desktop solutions can let your staff log on from anywhere, boosting satisfaction, retention and output.

Can Mobile Working Save Your Business?

mobile business apps for productivityBy 2020, half of the world’s workers will be remote workers. That’s according to a survey at the Global Leadership Summit in London. Over the course of the next five years, we’re going to see some big changes. Not every business will keep pace; some will fail.

The global economic crisis continues to put financial pressure on companies, and smaller businesses are still finding it difficult to raise capital. Now more than ever, remote working could be the answer if your business is finding it hard to adapt.

Benefits of Working Remotely

Employees are looking for a good work-life balance, and that means changing the way they work. People don’t want to travel at rush hour with everybody else. They don’t want to put their kids into after-school clubs if they can avoid it. As the world’s best employers offer more flexible working, the world’s best employees will follow.

Sir Richard Branson, owner of the Virgin group, is a vocal supporter of flexible working, and says that remote access is making this easier. Virgin employees can take unlimited holiday leave, providing their productivity is not affected. That means taking time off when you’re not needed, and being around when you are. Richard himself works remotely from Necker Island, a career move that would have been unthinkable before the internet became so widespread.

While we can’t all work from a Caribbean beach, the benefits of remote working can be felt on a smaller scale when working from home. Freedom to choose when to work, where to work, and when to take breaks; the chance to get fresh air, spend more time with the family, or cut back the daily commute. Far from being less productive, remote workers get more rest, are more energised, and feel more connected with their home life, helping them achieve that work-life balance they so crave.

The company gets its share of the benefits too: a workforce willing to work, and staff that enjoy collaboration. Rather than forcing people to fit the company mould, giving them the tools they need to work anywhere means work will often ‘just happen’.

Make it a Reality

You don’t need to have complex infrastructure to let people work remotely. But you do need to invest in modern services that help keep people connected.

Here are some ways to free up your employees and let them work wherever they like:

  • To ensure everyone has access to the right software and data, purchase hosted desktops rather than a fleet of laptops
  • Issue everyone with a smartphone capable of 4G connection, plus a tablet that can be tethered to it
  • Use hosted Exchange email so that employees can access their messages from anywhere, free from the size restrictions of an on-premise Exchange mailbox
  • Invest in VoIP telephony, project management tools in the cloud, and use video conferencing in place of lengthy on-site meetings

All of these things are affordable to small businesses, helping to keep costs down and ensure the company stays competitive.

By kitting out the workforce with cloud services and relevant support, they can access company data in a secure, compliant and speedy manner, without a break in productivity or an increase in IT spend. The reality is this: if you don’t wise up to remote working, your business could be overtaken by the dynamic, youthful competitors just waiting to steal your thunder.

Could You Cope Without Business Email?

Four long years ago, Mark Zuckerberg famously claimed that email was on its way out, and messenger services – specifically Facebook’s Messenger – would change our communication habits. This has certainly proven to be true on consumer mobile devices, since we are increasingly moving towards messenger apps that use data services, rather than SMS messaging. But it hasn’t proven to be true in business.

In the corporate world, email still tends to be mission critical. Few businesses would be comfortable without it. Indeed, email’s dominance as our primary communication medium is one of the reasons we need to maintain service quality.

When choosing a Hosted Exchange provider, it’s important to balance cost with availability. A low price is no good without a decent service level agreement, which details the provider’s commitment to you, and the expectations you should have of it.

Availability and Downtime

Business critical services have to be provided to a robust SLA. It’s services like email that keep a business profitable and responsive, and poor availability could bring a business to its knees within hours.

Email is vital to internal and external communication. Client meetings, sales, marketing and support all rely on email to maintain momentum. If any one department cannot access their mail, the impact on the rest of the business is immense.

Clearly, not having a functioning email account is a productivity drain, but it can also have a ricochet effect on other areas:

– If an email bounces back to a client, they may question your professionalism and commitment

– Failing emails mean that messages are delayed, which can affect sales and marketing activity

– Employees that are unable to email will find it impossible to keep track of team activity

– Many services that rely on email will be crippled by the outage, too

Let’s be clear: sometimes downtime is avoidable, and sometimes we can’t prevent it. Faulty hardware, or an ‘Act of God’, is difficult to prevent. But that should never be an excuse for short-sightedness, or accepting a poor quality of email provision in the longer term.

Cloud4 is proud to offer highly reliable Hosted Exchange services to our many business clients. We don’t just market an SLA: we stick to it, too.

Over the last two years, Cloud4 has consistently achieved outstanding service levels. On our Hosted Exchange service, we have maintained a 99.7% uptime figure for more than two years.

Like For Like

Remember that uptime figures are often manipulated by marketing teams, and a high percentile does not necessarily mean that the service is reliable.

Take the ‘99%’ figure for example. It sounds like a good uptime statement – just short of 100%. However, 99% essentially means that the service could be down for almost 15 minutes each day, and the company would not be in breach of its SLAs. In actual fact, 15 minutes of email downtime would be enough to slash productivity and give your customers real doubts about your commitment.

When looking at hosted Exchange providers, make sure you’re comparing like with like, and ensure the provider gives you an uptime SLA that you can live with.

Find Out More About Hosted Exchange

Cloud4 is committed to offering quality Hosted Exchange email services, as part of a holistic group of services that make business IT simple. With our support, you can ditch the expensive server room and prevent infrastructure over purchasing. And with our commitment to quality service, you can be confident of 99.7% service uptime, keeping your employees connected.

3 Big Brands That Do Amazing Things in the Cloud

When we use our phones and tablets, we may not consciously use cloud technology, but most big companies rely on cloud infrastructure to get things done behind the scenes. If you’re not yet using cloud storage for business, these innovators could change your mind.

Instagram

It’s hard to imagine that Instagram was once an iOS-only app, since it’s now ubiquitous on Android phones and tablets too. Shortly after it divertified its user base, it was purchased by Facebook, itself a large user of cloud storage.

Instagram used to store data on Amazon servers and used a cloud-based content delivery network to push photos out around the globe. It now stores all of that data in Facebook’s data centres. Despite the fact that Instagram has terabytes and terabytes of photo data in storage, it can pull out a single picture in a matter of seconds to anywhere in the world.

Speed and efficiency is critical, since billions of pictures and videos need to be accessed in the blink of an eye, any time. We don’t even think about the cloud technology that goes into Instagram’s service, nor do we wonder how Instagram staff migrated 20 billion of our pictures while the service was still live.

BBC

The BBC is more than just a national broadcaster. It’s also an innovator in the digital space. Its iPlayer product is undoubtedly a world leader in streaming technology, and the service gained more ground when it was migrated to a public cloud platform.

Prior to the migration, it took the BBC’s iPlayer team around 9 hours to put a video online. This was mostly due to the vast amount of rendering and processing power required. Since the cloud migration, this delay has been slashed to around 15 minutes.

iPlayer copes with millions of requests every day, and it makes content available to hundreds of different devices, all with slightly different specs. The cloud migration allowed the team to deliver content in a more flexible way and cope more effectively with periods of high demand. Phil Cluff, team lead at BBC Media Services, estimated in 2014 that the new cloud version would last at least 10 years before it needed to be changed.

Airbnb

Some websites disrupt their peer group, while some disrupt an entire industry. Airbnb is a holiday home rental site that offers peer-to-peer renting and vacations, and it relies on cloud computing to keep its site ticking over.

Airbnb uses RDS, a database technology that allows them to avoid bottlenecks in the cloud. It has allowed Airbnb to keep up with its own rapid growth, and to cope with the huge amounts of content generated by property owners in their listings. With an emphasis on big, beautiful photos and lots of holiday home details, the company needed a way to ensure it had a flexible solution that did not break the bank.

Cloud computing scales beautifully and inexpensively, even for very large websites like Airbnb. On a smaller scale, it can be useful for small businesses looking to increase and flex computing capacity, week by week.

Realise Your Potential

Could your business be more elastic, more responsive or more efficient? While you may not need cloud computing on a massive scale, our hosted products could make a significant impact on your business’ performance. Contact Cloud4 today and take your first step to a more profitable, efficient future.

Just How Secure is Your Cloud Data?

When we think about IT security, we tend to assume that anything private should be stored on our own computer. The idea of putting a private document onto someone else’s machine seems like madness, particularly in an ever-connected world.

This instinctual reluctance to move data around has made some companies wary of the cloud. But the truth is that many cloud services are more secure than the on premise solutions we’ve used in the past.

So what goes in to securing your data in the cloud?

ISO/IEC 27001 Compliance

ISO/IEC 27001 is the international standard for security management, and it’s a standard that we comply with. Using this framework, we ensure that third party data and sensitive information is handled appropriately.

Compliance with ISO/IEC 27001 is not guaranteed among cloud service providers. But we believe that it’s an essential part of keeping your data secure. When you compare us with the competition, check to see if they have certification.

Super Encryption

When we store your data on our servers, we encrypt it. Using a special key – a string of characters – an algorithm scrambles the data, and the key is required to restore it. By protecting the key, we prevent unauthorised access.

Encryption keys are incredibly secure. A 128-bit encryption key would take millions of years to break, even if you used a computer. Consider this: our online backup uses 256-bit encryption, and our Hosted Lync and MyOwnCloud services use 2048-bit encryption. You’d need billions of years to crack either.

Location of Data

All Cloud4 customers benefit from UK-based storage for their data. This is critical, since laws on data access vary around the world. When your data is kept in the UK, you benefit from the very best in speeds, but also know that your data is stored according to local laws.

Our datacentres are located in Manchester and London, and we access is completely locked down. Only authorised security staff and technical teams can ever get into the building without a vetted escort, and we have state of the art fire suppression systems ready to kick in if there’s a disaster.

Our support team is all located in the UK, too, and we’re available 24/7/365. If you have any security concerns, we’re always here to help you.

Email and Desktop Security

To prevent system infection, and ensure your data never gets compromised, our hosted products use all of the security software you’d expect. That includes anti-virus software, anti-malware scanners, firewalls and identity verification. We do all this while allowing convenient access to your data from any location. If you use the cloud to share and collaborate, you won’t be prevented from doing anything you need to do, yet any unauthorised users will be locked out firmly and permanently.

Test Drive the Cloud

High profile hacks always grab headlines, but the cloud is inherently very secure. We don’t use weak passwords, and we don’t leave your data in the hands of fate. Instead, we used tried and tested, military grade security using the very latest technology and techniques.

Why Professional Services Are Adopting Cloud

Professional services companies provide support to other businesses. They are in a sector often known as ‘B2B’, and are responsible for providing assistance to other companies.

Professional services providers have been quick to recognise the potential of the cloud, and we find a huge amount of our customers come from this sector. In fact, there are far more small businesses taking on cloud computing than large enterprises, partly because they are more agile.

But that isn’t the only reason.

Cost savingsCloud services

Pre-cloud, most small businesses would have had to have a server in their office – perhaps expanding this to a small data centre over time. For a startup, finding the desk space for a large, bulky server could be an issue in itself.

There’s also the cost of maintaining IT hardware, or paying someone to maintain it for you. The more business-critical applications you amass, the more important it will be to keep the server online.

And what about backups? Client data is subject to stringent checks, and if any business works with personal information, they need to make sure it’s properly cared for. At one time, that would mean creating tape backups and shipping them off for storage. None of this is cheap – quite the opposite.

Practicalities

Looking at the day-to-day side of the business, it’s easy to see why small businesses have embraced the cloud. There are fewer reasons to be stuck in the office, and far more scope to collaborate with colleagues on the move.

For people who have to do 10 jobs in the place of one, this is a huge benefit. It’s a massive advantage when you can take calls on the move, or work on a document in real time with a far-flung team mate.

Barriers

Some clients ask us why they should trust their data to the cloud, given that there are so many high-profile media stories and scares. But there are far more reasons to trust the cloud with business data, than to write it off and use on-premise IT.

Hacks like the iMessage affair are few and far between, and they come abut largely because of poor security practices by the owners of the accounts in question. In business, providers like Cloud4 put security at the core of their provision. Two-factor authentication, encryption and real-time monitoring all ensure that data is safe at rest and in transit.

Often, cloud security is actually better than a business’ own internal IT. Many small companies think they are too small to bother with intrusion detection, yet hackers do target small professional services companies to get information on bigger businesses. When you move to the cloud, you benefit from pooled security resources, and the ability to lock down your data much more comprehensively than you can in your own office or home.

Find out more

Cloud4 is changing the way B2B providers work. We’re making startup businesses more effective, more efficient and more affordable. And we’re helping more and more existing service providers streamline operations and trim costs. To find out more about our simple migration solutions, contact us for a chat.