How a Hosted Desktop Can Streamline Client Site Visits

Hosted DesktopMany businesses have remote sales teams, and those teams are generally kitted out to work effectively on the road. For a sole trader, it isn’t always as easy to get work done outside the office, nor is it cost effective to carry everything you might need in a pinch.

So how do you work on a client site? How are you planning to take minutes? Or create invoices and mark down expenses? Sure, you can take a pen and paper, but it’s an old-fashioned way to get around the problem when we have so much technology at our disposal.

And while you could take your laptop to the client’s office, will you have a back-up plan if you can’t get on the WiFi?

How many times have you taken your laptop on holiday, only to realise there’s no internet access in the hotel? Perhaps it offered an old-fashioned dialup connection, and the only connection option is a mobile signal; not much use for  laptop.

Perhaps you’ve visited a client site where you’ve put in a support call to get the logon details. By the time you’re done with your meeting, the ticket hasn’t been answered, and you’ve had to make notes offline instead.

Contingency Computing

For most remote workers, connectivity is their big essential. Just carrying a laptop is not enough. In some cases, it can even weigh you down.

The vast majority of workers need:

– A device that’s easy to carry, whether they’re in the car, on a bus or on a plane

– A device that won’t slow them down at airport security

– Access to the applications they normally use (not watered down mobile versions)

– The ability to connect to their computer without WiFi

– Military grade encryption, and two factor authentication, to keep prying eyes out of their business

– The ability to work ‘on the spot’, rather than complete paperwork work home to process at night

– The ability to use more than one device to access the same things

Cloud computing answers some of those requirements, but it can still leave you short if you drop your laptop in a puddle. But if you’ve invested in a hosted desktop, all your data is there – regardless of the device you’re connecting on.

You can even work on a hosted desktop using your phone over a 4G connection.

Other Benefits

Why else would you opt for a hosted desktop to work on site with a client?

– If your laptop gets lost or stolen, all you’ve lost is the physical machine

– Your data is backed up in our data centre, so you can leave it to us to look after it – no matter where you are

– We’re your technical support team, so you don’t need to worry about your client’s support team sorting out problems

– You don’t have to worry about an upgrade wrecking your machine, since we take care of all of that for you

There are dozens of applications for hosted desktops. Mobile nail technicians, surveyors, musicians and accountants all get more done when they work in the cloud.

Move Your Business Forward

Cloud4 understands that businesses have changing needs. Working at a remote site requires a flexible solution, which is exactly what we offer with hosted desktop. We do all this without losing the personal touch that so many of our customers value.

From a one-person start-up to a multi-site enterprise, cloud computing and hosted desktops offer a proven increase in productivity. To find out how to upgrade, swiftly and easily, ring Cloud4 for a chat today.

Read our Guest Blog on the Social Media Makes Sense Website

We recently contributed a piece to the Social Media Makes Sense website talking about how a hosted desktop differs from a normal PC.

If you’d like to have a read of our guest blog simply click HERE

5 Things to Look For in a Hosted Desktop Provider

Virtualisation is a drcloud computingiving force behind efficiency and productivity, and hosted desktops are great for any employee that works in the field. They can access their desktop computer from a range of devices, and pick up where they left off no matter where they are.

Your hosted desktop provider is responsible for storing your desktop images and making them available to your staff around the clock. There are lots of providers, so what should you look for in a quality desktop-as-a-service (DaaS) host?

1. Security

Security concerns can present a barrier to cloud migration. Businesses often feel wary about putting data into a cloud environment. But with the right security, there is no need to be concerned. The key is to control access effectively, exercise common sense and increase security where you need to be sure of compliance.

For critical environments, look for two-factor authentication. With this enabled, users must provide a password and another token (such as a code sent via SMS) before they’ll be logged on. Also, make sure your hosted desktops have full virus and malware protection from the moment they’re deployed.

2. Choice

If you’re still migrating from Windows XP, you might be wondering which operating system to adopt. There are pros and cons with Windows 7 and Windows 8; technically, the former is now a discontinued product, but it’s potentially friendlier than the hybrid interface in Windows 8.

For best results, we recommend a provider that offers you more than one operating system so you can deploy a mixture of desktops for different purposes. Let users choose their OS, or assign Windows 7 for legacy use only.

3. Support

Cloud uptime is known for being much better than with a traditional infrastructure, and your hosted desktops should be available 24/7/365. Naturally, not every problem can be planned for. If there’s a fire, flood or other catastrophe, you’ll need quick support. And sometimes, it’s good just to have the reassurance that the support is there.

Look for a provider with two key provisions: support in your own language, and support in a relevant time zone. If your teams are working remotely, they might need hosted desktop support outside office hours. Factor that in.

4. Printing

Logging on from anywhere is convenient for all staff, but what happens when they need access to a printer? You need to ensure your team can quickly print out a document in the office, even if they’re in the airport waiting to board a flight.

Most good cloud providers offer some kind of remote printing, where documents are spooled through the virtual infrastructure, giving them always-on access to the printer back at work.

5. Backups

Data loss is always catastrophic when there are no backups to rely on. Don’t assume that your provider is taking care of it. Make sure your company’s file repositories are being backed up frequently, including files used collaboratively and personally.

With cloud backup, there should be multiple instances of your backups to ensure complete coverage should one host fail.

More Information

When choosing your cloud services portfolio, it’s important to assess providers in detail. There are many companies competing for your attention, but not all of them offer a five-star service. Look for the features your users need, coupled with robust security and protection against downtime. This will ensure your users get the best from DaaS.

 

Why Professional Services Are Adopting Cloud

Professional services companies provide support to other businesses. They are in a sector often known as ‘B2B’, and are responsible for providing assistance to other companies.

Professional services providers have been quick to recognise the potential of the cloud, and we find a huge amount of our customers come from this sector. In fact, there are far more small businesses taking on cloud computing than large enterprises, partly because they are more agile.

But that isn’t the only reason.

Cost savingsCloud services

Pre-cloud, most small businesses would have had to have a server in their office – perhaps expanding this to a small data centre over time. For a startup, finding the desk space for a large, bulky server could be an issue in itself.

There’s also the cost of maintaining IT hardware, or paying someone to maintain it for you. The more business-critical applications you amass, the more important it will be to keep the server online.

And what about backups? Client data is subject to stringent checks, and if any business works with personal information, they need to make sure it’s properly cared for. At one time, that would mean creating tape backups and shipping them off for storage. None of this is cheap – quite the opposite.

Practicalities

Looking at the day-to-day side of the business, it’s easy to see why small businesses have embraced the cloud. There are fewer reasons to be stuck in the office, and far more scope to collaborate with colleagues on the move.

For people who have to do 10 jobs in the place of one, this is a huge benefit. It’s a massive advantage when you can take calls on the move, or work on a document in real time with a far-flung team mate.

Barriers

Some clients ask us why they should trust their data to the cloud, given that there are so many high-profile media stories and scares. But there are far more reasons to trust the cloud with business data, than to write it off and use on-premise IT.

Hacks like the iMessage affair are few and far between, and they come abut largely because of poor security practices by the owners of the accounts in question. In business, providers like Cloud4 put security at the core of their provision. Two-factor authentication, encryption and real-time monitoring all ensure that data is safe at rest and in transit.

Often, cloud security is actually better than a business’ own internal IT. Many small companies think they are too small to bother with intrusion detection, yet hackers do target small professional services companies to get information on bigger businesses. When you move to the cloud, you benefit from pooled security resources, and the ability to lock down your data much more comprehensively than you can in your own office or home.

Find out more

Cloud4 is changing the way B2B providers work. We’re making startup businesses more effective, more efficient and more affordable. And we’re helping more and more existing service providers streamline operations and trim costs. To find out more about our simple migration solutions, contact us for a chat.

5 Things to Look For in a Hosted Desktop Provider

cloud computingVirtualisation is a driving force behind efficiency and productivity, and hosted

desktops are great for any employee that works in the field. They can access their desktop computer from a range of devices, and pick up where they left off no matter where they are.

Your hosted desktop provider is responsible for storing your desktop images and making them available to your staff around the clock. There are lots of providers, so what should you look for in a quality desktop-as-a-service (DaaS) host?

1. Security

Security concerns can present a barrier to cloud migration. Businesses often feel wary about putting data into a cloud environment. But with the right security, there is no need to be concerned. The key is to control access effectively, exercise common sense and increase security where you need to be sure of compliance.

For critical environments, look for two-factor authentication. With this enabled, users must provide a password and another token (such as a code sent via SMS) before they’ll be logged on. Also, make sure your hosted desktops have full virus and malware protection from the moment they’re deployed.

2. Choice

If you’re still migrating from Windows XP, you might be wondering which operating system to adopt. There are pros and cons with Windows 7 and Windows 8; technically, the former is now a discontinued product, but it’s potentially friendlier than the hybrid interface in Windows 8.

For best results, we recommend a provider that offers you more than one operating system so you can deploy a mixture of desktops for different purposes. Let users choose their OS, or assign Windows 7 for legacy use only.

3. Support

Cloud uptime is known for being much better than with a traditional infrastructure, and your hosted desktops should be available 24/7/365. Naturally, not every problem can be planned for. If there’s a fire, flood or other catastrophe, you’ll need quick support. And sometimes, it’s good just to have the reassurance that the support is there.

Look for a provider with two key provisions: support in your own language, and support in a relevant time zone. If your teams are working remotely, they might need hosted desktop support outside office hours. Factor that in.

4. Printing

Logging on from anywhere is convenient for all staff, but what happens when they need access to a printer? You need to ensure your team can quickly print out a document in the office, even if they’re in the airport waiting to board a flight.

Most good cloud providers offer some kind of remote printing, where documents are spooled through the virtual infrastructure, giving them always-on access to the printer back at work.

5. Backups

Data loss is always catastrophic when there are no backups to rely on. Don’t assume that your provider is taking care of it. Make sure your company’s file repositories are being backed up frequently, including files used collaboratively and personally.

With cloud backup, there should be multiple instances of your backups to ensure complete coverage should one host fail.

More Information

When choosing your cloud services portfolio, it’s important to assess providers in detail. There are many companies competing for your attention, but not all of them offer a five-star service. Look for the features your users need, coupled with robust security and protection against downtime. This will ensure your users get the best from DaaS.