Hosted Desktop Frequently Asked Questions

Virtual desktop infrastructure (VDI) is the practice of hosting a desktop operating system within a virtual machine (VM) running on a centralised server. VDI is a variation on the client/server computing model, sometimes referred to as server-based computing. The term was coined by VMware. In the past couple of years, some large organisations have turned to VDI as an alternative to the server-based computing model.
Yes, Cloud4 hosted desktop does have a minimum subscription period of 12 months. Beyond this each hosted desktop is on a month-to-month contract. One of the benefits of the hosted desktop is the flexibility it gives your IT infrastructure in that it can be expanded or reduced rapidly to meet the seasonal demands on your business.
No, you can use any PC, Mac or Linux machine to connect to your hosted desktop. One of the initial cost-savings is the ability to continue to use your existing PCs. As the processing power, RAM, and storage are provided by our servers you are even able to use older PCs that would be unable to run a new Operating System, thus extending their useful life.

You may decide to purchase thin client machines which are cheaper than PCs, and would further enhance the benefits of moving to a hosted desktop environment. Thin clients are physically smaller PCs; they cost less than a normal PC, and use a lot less energy.
Yes. There is no restriction on when or where the hosted desktops can be accessed.
Yes. We backup all your server data to an offsite location, you can also if you choose, use our remote backup service to backup your hosted desktop through an automated backup system.
Yes. We can add almost any application to your network, and make it available on whichever desktops you choose. Please note it is your sole responsibility to ensure that you have the correct software licenses for use on a multi-user, hosted infrastructure.
A Hosted desktop can be accessed where required from anywhere with an Internet connection, for example, your home, business centres with hot-desks, a clients office and even hotel rooms; anywhere with an Internet connection, all connections to your remote hosted desktop are 100% encrypted, not just the log-on process.
The first steps are to decide if a hosted desktop environment is suitable for your business. Our skilled team can discuss this with you and understand more about your business. We can then advise you of the potential benefits and possible drawbacks for your business.
You can do this simply online from the hosted desktop page by clicking the enquire now button. All you need to do is complete a short order form and submit this. Our team will then contact you to discuss your requirements in more detail and agree a solution for you.

Once you are happy with the proposed solution, one of our technicians will work with you to setup and launch your services.
Yes. Setup costs for your hosted desktops costs between £35.00 and £40.00 per user depending on the plan you choose. Setup includes setting up and provisioning your hosted service, and providing you with the relevant access information for your users. Migration is a separate service which includes the migration of any business applications and data you require into your hosted environment, and a cost for migration can be agreed based on the initial consultation once we understand your requirements.
Yes, we have a fully operational test environment for which access can be arranged on application during the sales process. As there may be a number of potential clients using this environment for evaluation purposes at any time, it has less user rights than a full hosted desktop and is regularly switched of for cleansing and updating.
Yes, As long as these applications are compatible with Windows operating systems, and for clients on our 2008 environment, that the application supports 64bit. To date we have been able to host almost any application our clients have requested within their hosted desktop. We do not recommend moving certain media intensive applications such as CAD or Photoshop into the desktop though.
Absolutely yes, provided they support remote desktop services (RDS) which includes all Windows XP, Vista and Windows 7 machines. Alternatively login can be done through a web browser (required Active-X to be enabled).
Yes, If a printer is already setup for your machine to print to it, this will also apply to the hosted desktop when setup.
Typically your applications will run faster than they normally do on your local desktop. This is because you are utilising powerful processors on the hosted server rather than that on your PC. You will also note that internet speeds and navigation are faster, as you are accessing via a secure 10gb link from the data centre rather than your lower speed local broadband service.

Why Choose Cloud4?

  • UK Hosted in ISO-27001 Datacentres
  • 30 day money back guarantee
  • Exceptional UK customer tech support
  • Great Value Vs our competitors

What Our Clients Say ?

“Luckily I found Cloud 4 who made the changeover, phone setup etc problem free. First class customer service, always a human being to talk to, lots of space and excellent spam filter”

Melanie Pursglove

Who is Using Cloud4 Computers?

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