Broadband for Business, Charity and Education

Choosing the right connectivity for your business is key to getting the most out of your cloud services. Our team delivers the best broadband connectivity to suit your needs and your use of cloud services. Whether you need a simple ADSL line for a couple of users or a 2GB wireless leased MPLS line, our team will supply what you need efficiently.

Superfast speeds, generous bandwidth, a wide choice of products to suit your business and prioritisation for voice creates the perfect business broadband service. Cloud4 broadband is directly connected to our VoIP network, making it the ideal connection for business VoIP services as well as everyday internet usage.

Benefits of Cloud4 connectivity

  • Packages tailored to your needs
    All of our broadband packages are tailored to suit your specific requirements, factoring in your usage and cloud services for optimum performance.
  • Increased speeds and reliable connections
    Our team of experts will check availability in your area same-day, recommending broadband connectivity solutions which really improve your services.

  • Single provider for your cloud and broadband services
    By using Cloud4 for all of your cloud and broadband services, you can rely on just one provider with a single point of contact on hand for expert support.
  • Latest superfast delivery, including fibre optic broadband
    Cloud4 was one of the first providers in the UK to offer superfast fibre optic broadband, leading the way with the latest technologies to keep you connected.

  • Further information
    Broadband: we all need it and the options are endless. With Cloud4, your cloud and connectivity experts bring you better value and features, including prioritisation for voice to give you optimum quality and reliability for VoIP services.

    With a wide range of broadband services available to suit every business we have the right solutions for you. Choose from ADSL, EFM (Ethernet First Mile) and even the latest superfast fibre optic broadband, all at competitive prices.

    With the internet playing a critical role in the success of modern business, getting the right connectivity to meet your needs is vital. Now, with almost 80% of the UK benefitting from fibre optic (FTTC) broadband availability, you can access more speed than ever before for little more than a traditional ADSL service.

    More and more businesses are deciding it’s time to upgrade to superfast broadband services. Cloud4 was one of the first UK providers to offer FTTC and we’re established as the partner of choice for many small and medium sized business looking for something better at a realistic cost.

    For more information about the types of broadband available to your business, simply contact our helpful team today who will check same-day what service and potential speeds you could be getting. Get in touch to supercharge your business with Cloud4!

Speak to Cloud4

(100Mbps bearer)

(100Mbps bearer)

(100Mbps bearer)

(100Mbps bearer)

(100Mbps bearer)

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Yearly Cost

Setup Options
  • 1 year contract: £2,500 - £4,000
  • 3 year contract: £1,000 - £2,000
downgradable speed capabilities
(Down only)
Download speed 10Mbps 20Mbps 30Mbps 50Mbps 100Mbps
Upload Speed 10Mbps 20Mbps 30Mbps 50Mbps 100Mbps
Assured Bandwidth 10Mbps 20Mbps 30Mbps 50Mbps 100Mbps
Monthly data usage UNLIMITED
Connection type Dedicated fibre optic cable from your local exchange
Service level agreement (SLA) Yes - 4 hour response
FREE Static IP addresses 1, 8 or 16*
Wireless router N/A
Phone line required No - Presented at premises as Ethernet connection
  • Superfast fibre optic internet connection
  • LAN/Interconnect (between office locations)
Extras Upgrade to 32 or 64 static IP addresses (£30.00)

Fibreline (FTTP) - Technical Specification

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Annual cost From £5,500
Setup fee From £1,000
Download Speeds 10Mbps, 20Mbps, 30Mbps, 50Mbps or 100Mbps
Upload speeds 10Mbps, 20Mbps, 30Mbps, 50Mbps or 100Mbps
Assured bandwidth 10Mbps, 20Mbps, 30Mbps, 50Mbps or 100Mbps
Monthly data usage Included
Connection type Dedicated fibre optic cable from your local exchange
Service level agreement 4 hour response
Free Static IP addresses 1, 8 or 16
Wireless Router N/A
Phone line required No
Capabilities Superfast fibre Internet connection LAN/Interconnect (between office locations)
Having your business hooked up to a dedicated fibre optic connection eliminates all of the usual factors that leave you guessing about broadband speeds and service (you’ve heard these things before – distance from the exchange, contention rates, quality of the copper). Simply put – none of that matters.

You choose the speed you want (10Mbps, 20Mbps, 30Mbps, 50Mbps and 100Mbps) and that is the speed you get.

No variable factors.

No 'up to' claims.

Just the speed you need, when you need it.
Opting for fibre to the Premises at your business Premises gives you a dedicated superfast connection to the internet.

Fibre to the Premises is a dedicated fibre optic internet connection, with speeds of up to 100Mbps, direct to your business Premises. Delivered from the exchange, directly into your business Premises, fibre to the Premises provides a superfast business-grade internet connection, giving you the speeds your operations require when you need.

Fibre to the Premises delivers fibre straight through from the exchange to your business premises. This means that the distance from the exchange is not a problem. Your data travels at the speed of light on a dedicated fibre optic circuit, so there is no opportunity to lose speed through distance from the exchange.

Business Fibre

Business Fibre

Business Fibre
Pro Plus

Business Fibre

Business Fibre
Priority Plus

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Monthly price

Download speed up to 40Mbps up to 80Mbps up to 80Mbps up to 80Mbps up to 80Mbps
Upload speed up to 20Mbps up to 20Mbps up to 20Mbps up to 20Mbps up to 20Mbps
Download allowance 25GB 100GB 200GB 500GB
Upload allowance
Static IPv4 addresses 1 1,4 or 8 1,4 or 8 up to 16 up to 16
Traffic priority Yes Yes Yes Yes Yes
Standard Care Yes Yes Yes Yes N/A
Enhanced Care Optional £10.00 /
Optional £10.00 /
Optional £10.00 /
Optional £10.00 /
Premium Care Optional £12.00 /
Optional £12.00 /
Optional £12.00 /
Optional £12.00 /
Cloud4 Logo BT logo
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Speed Up to 38Mbps Up to 38Mbps
Plan 12 Months 2 Years
Static IP £5 extra a month
2 Years
Cost £32.95 £30
Total Monthly Cost £32.95 £35


EFM leased Lines (2 Pairs)

EFM leased Lines (4 Pairs)

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From £700.00 From £850.00
Monthly From £265.00 From £265.00
Download Speeds 2Mbpsps - 10Mbps** 2Mbps - 20Mbps**
Upload Speeds 2Mbpsps - 10Mbps** 2Mbps - 20Mbps**
24/7 Email Support 2Mbps - 10Mbps** 2Mbps - 20Mbps**
Monthly transfer allowance Unlimited Unlimited
Enhanced care YES - 6 hour fix^^ YES - 6 hour fix^^
FREE Static IP addresses 1, 8 or 16 1, 8 or 16
Technicolor TG672 router Costs £150 Costs £150
Extras Upgrade to 32 or 64 static IP addresses (£30.00) Upgrade to 32 or 64 static IP addresses (£30.00)

** Subject to distance from exchange and exchange capabilities ^^ 6 hour fix window only applies to copper line faults and begins when Openreach engineers acknowledge the report of a fault. All prices are excluding VAT. Mbps refers to Megabits per second.


EFM 2 pair

EFM 4 pair

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0m - 100m 10Mbps 20Mbps
200m - 500m 8Mbps 16Mbps
600m - 800m 7Mbps 15Mbps
900m - 1100m 7Mbps 14Mbps
1200m - 2100m 6Mbps 14Mbps
2200m - 2300m 6Mbps 13Mbps
2400m 6Mbps 12Mbps
2500m 5Mbps 12Mbps
2600m - 2700m 5Mbps 11Mbps
2800m - 2900m 4Mbps 10Mbps
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3000m - 3100m 4Mbps 9Mbps
3200m 3Mbps 8Mbps
3300m - 8Mbps
3400m - 7Mbps
3500m - 3600m - 6Mbps
3700m - 5Mbps
3800m 6Mbps 4Mbps
3900m - 3Mbps
4000m+ - -
  • Cloud4 EFM services are available on a 1 year or a 3 year contract
  • 3 year deal: FREE installation
  • The first months line rental and installation fees are payable upon placing of order


2 Pair EFM

4 Pair EFM

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Bandwidth 2Mbps to 10Mbps 2Mbps - 20Mbps
Installation £1,350.00 - 1 year contract FREE installation - 3 year contract £1,800.00 - 1 year contract FREE installation - 3 year contract
Rental £265.00 per month
£3,180.00 per year
£375.00 per month
£4,500.00 per year


All orders of EFM Leased Lines are subject to a contract, a copy of which can be and can be signed and returned when placing your order. Orders will only be formally accepted upon return of a completed contract.


Cancellation time


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From confirmation of installation date to 5 days before installation 75% of install fee
From 4 days to 1 day before installation 95% of install fee
From installation to RFS (Ready for Service, approx 10 days) 100% of install fee, plus 100% of year 1 fees



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Visit charge (if not covered by service contract) Various - please refer to Openreach pricing
Time related charges during installation (if not covered by service contract) Various - please refer to Openreach pricing
Excess construction charge (alternate location/additional infrastructure) Various - please refer to Openreach pricing
Time related charges during fault repair (if not covered service contract) £80.00 per hour
Special fault investigation (e.g. customer request for an engineer when not needed) £150.00
Aborted visit (e.g. customer not able to grant engineer access) £150.00

All prices are excluding VAT

Mbps refers to Megabits per second

EFM (Ethernet in the First Mile) provides high speed, reliable internet connectivity and is ideal for businesses who have outgrown ADSL broadband, but where fibre optic services are too expensive or unavailable. EFM will deliver speeds of up to 20Mbps with a minimum guaranteed speed.

  • Highly reliable - multiple wires which are proactively monitored
  • Symmetrical - the same speed both up and down
  • Fast - Up to 20Mbps with minimum guaranteed speed
Like ADSL, the speed an EFM circuit will run at will depend on your distance from the exchange. However, with EFM we can guarantee the minimum speed you will receive. In our trials, we found that most customers receive a faster speed service than we can guarantee.

EFM is also a symmetrical service – meaning that both the upload and the download speed are the same. This is great if you are making Internet Telephony calls, using video, or sending / uploading large files to the internet.
EFM uses multiple copper pairs to deliver the service. These are bonded together to provide a combined service. By combining pairs you will receive a much more reliable service because if there is a fault with a single wire then the service will just slow down, rather than taking your business off line. In addition, if there is a copper wire fault in the BT Openreach network, EFM is provided with “Service Level 4” which aims to have an engineer resolve the fault within 6 hours.
To order EFM, you will need to contact our sales team. Orders are subject to survey and take between 25 to 90 days to be delivered. EFM is available in 1500 of the most popular UK telephone exchanges and you can be upto approximately 4km from the exchange.

To use EFM, BT Openreach will install a number of analogue copper pairs and associated wall sockets. In addition an EFM network adaptor will be installed, which provides you with an Ethernet socket. You will need to have a spare power socket available within 1M of the BT sockets.
It is not possible to upgrade from 2 Pair EFM to 4 Pair EFM or vice versa. Should you wish to upgrade in the future, you would have to cease your line and reinstall.

We can allow some overlap of the circuits to ensure that you do not lose connectivity in these circumstances, but this may be limited to the number of pairs available as exchange capacity may have changed from the time the original order was placed to the time you wish to upgrade.

Wireless Leased Lines at Cloud4

More and more business and other organisations are moving to wireless leased lines for their connectivity services and when you look at how it stacks up against other dedicated, uncontended services such as EFM and Fibreline it’s easy to see why!
No matter where you purchase your EFM or fibreline connectivity, it ultimately relies on BT or Virgin’s network and exchanges, with all of the complexities of supporting it. In addition because services provided particularly over BT’s network rely on Openreach to perform surveys and installations and typical lead teams for an EFM installation of 45-50 days and 75-90 days for fibreline.

With a wireless leased line the lead time is typically 5-10 days for installation!
When you order your fibreline circuit you are usually given a price for installation, typically for a 3 year contract this is free, however in many cases this will be revised beyond the pre installation survey and extra construction costs added which can sometimes be thousands of pounds, to cover the costs of Openreach getting the fibre into your building or location.

With a wireless leased line there are no extra construction costs, So the price we quote you for Installation is the price you pay!
As you’re not reliant on a limited 100Mbps bearer as with fibreline, or the distance from the local exchange as with EFM, we can deliver a broad range of bandwidth options from 2Mbps to a massive 2Gbps, and your bandwidth can even be scaled up and down as required to support busy periods.
Unlike fixed line services it’s simple to pick up and move your wireless leased line when you move offices (provided the services is available at the new location) cost effectively without having to wait another 75 days and pay extra construction costs for moving a fixed line service.
With lower installation costs, adjustable bandwidth and pricing form only £250 per month for your dedicated wireless leased line, all installed in typically 5-10 days, it’s easy to see why the world is going wireless.

To confirm if our service is available in your areas and get a personal quote, or for more information just contact out friendly team today.

For more Business Broadband FAQ's please click here .



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Business Broadband Pricing

Setup/Installation of MPF Line and Broadband £80 £80
Download speeds 24 Mbps 24 Mbps
Upload speeds 1 Mbps 1 Mbps
Assured bandwidth - 500Kbps
Monthly transfer allowance 100GB 200GB
FREE static IP addresses 1, 8 or 16 1, 8 or 16
FREE wireless router Blue tick Blue tick
Enhanced care - Yes
Optional wireless router* Yes Yes
Extras Upgrade to 32 or
64 static IP addresses (£30.00)
Upgrade to 32 or
64 static IP addresses (£30.00)
Monthly cost (ex. VAT) £28.95 £49.95

0-12 months

12+ months

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LLU MPF £38.50 £17.00
CLLU SMPF £33.75 - Applies to lines terminating service and not migrating away to other ISP

Service Level

Fault type

Initial investigations carried out and communicated back to the customer

Restoration of service for enhanced care

Restoration of service for standard care

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Priority 1,2 & 3 Voice Within 4 hours Within 24 hours Within 44 hours
  Data Within 4 hours Within 24 hours Within 24 hours
Priority 4 Voice & Data Within 6 hours Within 48 hours Within 72 hours
Priority 5 Voice & Data Within 8 hours Within 52 hours Within 72 hours
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Priority 1 (Loss of Service)
  • Individual LLU End User with full loss of service or no outbound service or ability to dial 999

  • DOA end user has been migrated onto the TalkTalk Business Network and the service has never worked within first 8 days

  • Data: Total loss of Sync/Connection to our network
Priority 2 (Partial loss of Service)
  • LLU End User experiencing partial loss of service, eg Inbound only, outbound only or crossed lines

  • Data: Intermittent or unstable connection

All you need to do is contact your existing broadband provider’s customer service and obtain your Migration Authorisation Code (known as a MAC key). Then, you simply place your order online and enter your MAC key when prompted.

Not all MAC keys are compatible with Cloud4 broadband. The MAC codes that are compatible should be in the following formats:

4 letters, 7 digits, forward slash, 2 letters, 2 digits, 1 letter. For example, LLLN0189907/DF34L


4 letters, 7 or 8 or 9 digits, forward slash, 2 letters, 2 digits, 1 letter (example BBIP1757713/DJ29K or FTIP01753715/BD19J or FTIP012345678/BD23J).

It’s a good idea to check your current contract, as some providers charge their customers for moving to another provider before a specified date. Once we have your MAC key and your completed order we can start moving you over to Cloud4. The entire process will take around two weeks. During the changeover you will briefly lose your broadband connection, but we’ll ensure that it’s up and running in as short a time as possible.
In the event of a possible system problem please let us know by contacting us
If any changes to your telephony service are made (i.e. you upgrade from a residential to a business service, or the line stops for any maintenance whilst a broadband order or service is on the line) the broadband order or service will be automatically cancelled.

This service will then need to be re-ordered/provided at the usual 7-10 days.

If you are planning any changes it is advisable to check with Cloud4 support to see how the changes will affect your broadband service.
For our packages, there is an initial 3 month contract, after which we require 30 days notice in writing to cancel your contract.

If you are cancelling within the intial 3 month contract you will incur a cancellation charge of £50 + VAT.
That’s easy, just get in it touch with us and we’ll discuss your requirements and provide you with a 7 day trial for the most suitable service for your needs. You can call our pre-sales team on 0845 862 0263 (option 1), email or use LiveChat to talk to us today.
Customers on our LLU (Local Loop Unbundling) network have experienced speeds of up to 16Mbps. The actual speed that you will receive is based on three factors: the length of the wire that connects your premises with the BT exchange, the quality of the copper, and signal interference from other users or devices.

Cloud4 Business Fibre Professional Broadband and Cloud4 Business Fibre Priority Broadband customers will receive an uncontended asymmetrical subject to line capability.
We support both PCs and Macs and any operating system that supports TCP/IP communication and has an Ethernet port, i.e. Windows, Linux, Mac.

Any PC that supports TCP/IP can be connected to our service. To use wireless network features you will normally need a wireless network adapter on your computer, most laptops have this included, if you have a desktop PC you may need to purchase additional equipment (Cloud4 does not supply Wireless networking equipment).

Our service is provided over your existing BT telephone line, so if you have a serviceable BT line already, your telephone number will not need to change.
Sadly, no.

Cloud4 can only provide services over an active BT line, as our equipment is only installed in BT exchanges.

We provide all Cloud4 broadband customers with up to 16 static IP’s free of charge.
When your broadband is activated, your existing analogue telephone service will continue to work (and you can make voice calls as normal). Broadband will operate at the same time. The ‘data’ signal and the regular voice signal are carried down the same line, each operating in a different part of the ‘spectrum’ (a bit like different radio stations).

In order for the broadband signal not to interfere with your regular telephones, fax machines and answering machines, you will need a micro filter or splitter. The micro filter ‘strips out’ the high frequency data signal so that your phones receive the normal voice signal without interference.

If you purchase , or are supplied with our router , we include 2 Microfilters free of charge.
You will be notified as soon as possible if this is the case. You will not be charged if you haven’t received the service from Cloud4.
Invoices are due for payment monthly, in advance, on the anniversary of your signup date (or the closest working day if it should fall on a weekend or a bank holiday).
If the automatic payment fails we will send you a message, and attempt to take payment, three working days later. If this also fails and payment is not made within 15 days we will suspend your service and full payment will be required in order for services to resume. If payment is still not made within 30 days, we will refer your account to a debt collection agency.
Cloud4 Broadband packages include upto 16 IPs free of charge, we can allocate blocks of 32 and 64 IPs, however this is subject to an administration charge and completion of the relevant registry documentation.
Cloud4 Business Fibre Priority Plus Broadband customers are charged £110.00 per month, plus a one-off £90.00 setup fee for new installations (no charge for migration) and £43.50 for a wireless router.

Cloud4 Business Fibre Priority Broadband customers are charged £64.95 per month, plus a one-off £90.00 setup fee for new installations (no charge for migration) and £43.50 for a wireless router plus £10.00 for delivery.

Business Fibre Professional customers are charged £38.95 per month and a £90.00 setup fee. Customers who opt for a wireless router will be charged £43.50, plus £10.00 for delivery.

If customers exceed their inclusive bandwidth limit, they are charged £1 per Gigabyte.

All prices exclude VAT.
Your first bill is based upon your actual service activation date. If the actual activation date turns out to be later than communicated in your confirmation email and we have already taken payment then we will credit your account accordingly.
For more FAQ's, please click here


What you can Save!

I was looking for a cloud-based cloud-based VoIP solution designed to meet the needs of our small business as we prepared for a move to the new offices.

We also chose Cloud4 to provide the broadband service to the new premises.

Steve Nattress

AK Payroll Services

Key Features of our Broadband:

Download speeds up to 2GB

Download speeds up to 2GB

Offering a complete range of connectivity solutions, Cloud4 services include wireless leased lines delivering speeds of up to 2GBps.

Same day availability checks

Same day availability checks

Our experts will check availability of services in your area same day so you’ll know straight away what’s available to you and what it costs.

Prioritisation for voice

Prioritisation for voice

Our broadband allows for prioritisation for voice, giving you optimum quality and reliability for VoIP services.

UK-based support

UK-based support

All broadband services from Cloud4 are fully hosted and supported in the UK and you can contact us around the clock for help.

Optimised broadband

Optimised broadband

Cloud4 connectivity services are optimised for use with our range of cloud hosted services, helping you get the best out of your hosted IT.

Enhanced care SLAs

For many services, we can offer Enhanced Care SLAs for rapid response by Openreach when you need it most. SLAs are subject to Openreach terms of service.

We've been with Cloud4 for 6 months now, absolutely fantastic customer service and price best around...

Cloud4 have proven to be an ideal partner for our business, providing a simple and affordable business telephony solution without the headaches normally associated with this critical service.

Cloud4 was able to identify the possibility of the new superfast fibre (FTTC) broadband at the new site. The figures also showed that connectivity itself would be up to 7 times faster there than an ADSL service.

Hosted VoIP is an ideal solution for us as it is both affordable and simple to manage, with low upfront costs and minimal onsite equipment requiring maintenance or support."

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