5 Things to Look For in a Hosted Desktop Provider

cloud computingVirtualisation is a driving force behind efficiency and productivity, and hosted

desktops are great for any employee that works in the field. They can access their desktop computer from a range of devices, and pick up where they left off no matter where they are.

Your hosted desktop provider is responsible for storing your desktop images and making them available to your staff around the clock. There are lots of providers, so what should you look for in a quality desktop-as-a-service (DaaS) host?

1. Security

Security concerns can present a barrier to cloud migration. Businesses often feel wary about putting data into a cloud environment. But with the right security, there is no need to be concerned. The key is to control access effectively, exercise common sense and increase security where you need to be sure of compliance.

For critical environments, look for two-factor authentication. With this enabled, users must provide a password and another token (such as a code sent via SMS) before they’ll be logged on. Also, make sure your hosted desktops have full virus and malware protection from the moment they’re deployed.

2. Choice

If you’re still migrating from Windows XP, you might be wondering which operating system to adopt. There are pros and cons with Windows 7 and Windows 8; technically, the former is now a discontinued product, but it’s potentially friendlier than the hybrid interface in Windows 8.

For best results, we recommend a provider that offers you more than one operating system so you can deploy a mixture of desktops for different purposes. Let users choose their OS, or assign Windows 7 for legacy use only.

3. Support

Cloud uptime is known for being much better than with a traditional infrastructure, and your hosted desktops should be available 24/7/365. Naturally, not every problem can be planned for. If there’s a fire, flood or other catastrophe, you’ll need quick support. And sometimes, it’s good just to have the reassurance that the support is there.

Look for a provider with two key provisions: support in your own language, and support in a relevant time zone. If your teams are working remotely, they might need hosted desktop support outside office hours. Factor that in.

4. Printing

Logging on from anywhere is convenient for all staff, but what happens when they need access to a printer? You need to ensure your team can quickly print out a document in the office, even if they’re in the airport waiting to board a flight.

Most good cloud providers offer some kind of remote printing, where documents are spooled through the virtual infrastructure, giving them always-on access to the printer back at work.

5. Backups

Data loss is always catastrophic when there are no backups to rely on. Don’t assume that your provider is taking care of it. Make sure your company’s file repositories are being backed up frequently, including files used collaboratively and personally.

With cloud backup, there should be multiple instances of your backups to ensure complete coverage should one host fail.

More Information

When choosing your cloud services portfolio, it’s important to assess providers in detail. There are many companies competing for your attention, but not all of them offer a five-star service. Look for the features your users need, coupled with robust security and protection against downtime. This will ensure your users get the best from DaaS.