Four long years ago, Mark Zuckerberg famously claimed that email was on its way out, and messenger services – specifically Facebook’s Messenger – would change our communication habits. This has certainly proven to be true on consumer mobile devices, since we are increasingly moving towards messenger apps that use data services, rather than SMS messaging. But it hasn’t proven to be true in business.
In the corporate world, email still tends to be mission critical. Few businesses would be comfortable without it. Indeed, email’s dominance as our primary communication medium is one of the reasons we need to maintain service quality.
When choosing a Hosted Exchange provider, it’s important to balance cost with availability. A low price is no good without a decent service level agreement, which details the provider’s commitment to you, and the expectations you should have of it.
Availability and Downtime
Business critical services have to be provided to a robust SLA. It’s services like email that keep a business profitable and responsive, and poor availability could bring a business to its knees within hours.
Email is vital to internal and external communication. Client meetings, sales, marketing and support all rely on email to maintain momentum. If any one department cannot access their mail, the impact on the rest of the business is immense.
Clearly, not having a functioning email account is a productivity drain, but it can also have a ricochet effect on other areas:
– If an email bounces back to a client, they may question your professionalism and commitment
– Failing emails mean that messages are delayed, which can affect sales and marketing activity
– Employees that are unable to email will find it impossible to keep track of team activity
– Many services that rely on email will be crippled by the outage, too
Let’s be clear: sometimes downtime is avoidable, and sometimes we can’t prevent it. Faulty hardware, or an ‘Act of God’, is difficult to prevent. But that should never be an excuse for short-sightedness, or accepting a poor quality of email provision in the longer term.
Cloud4 is proud to offer highly reliable Hosted Exchange services to our many business clients. We don’t just market an SLA: we stick to it, too.
Over the last two years, Cloud4 has consistently achieved outstanding service levels. On our Hosted Exchange service, we have maintained a 99.7% uptime figure for more than two years.
Like For Like
Remember that uptime figures are often manipulated by marketing teams, and a high percentile does not necessarily mean that the service is reliable.
Take the ‘99%’ figure for example. It sounds like a good uptime statement – just short of 100%. However, 99% essentially means that the service could be down for almost 15 minutes each day, and the company would not be in breach of its SLAs. In actual fact, 15 minutes of email downtime would be enough to slash productivity and give your customers real doubts about your commitment.
When looking at hosted Exchange providers, make sure you’re comparing like with like, and ensure the provider gives you an uptime SLA that you can live with.
Find Out More About Hosted Exchange
Cloud4 is committed to offering quality Hosted Exchange email services, as part of a holistic group of services that make business IT simple. With our support, you can ditch the expensive server room and prevent infrastructure over purchasing. And with our commitment to quality service, you can be confident of 99.7% service uptime, keeping your employees connected.