3 Reasons Why Professional Services Are Better With Cloud Computing

Cloud servicesAs British businesses recognise the importance of being agile, they’re choosing to outsource more tasks to professional service providers who can quickly and efficiently get the job done. If you work for one of these providers, you already know how important it is to be able to serve multiple clients efficiently.

Flexible working is an important part of professional service delivery, and cloud computing supports professional service providers in working to their strengths. Here are 3 ways you could improve your services by migrating to the cloud.

1. An Office That Follows You Everywhere

Depending on your niche, you might spend a lot of time moving from office to office, working on client sites or taking your work overseas. Micro businesses tend to take work on holiday at times, too. If you have one laptop computer, you’re setting yourself up for difficulties if that computer was ever damaged or stolen.

Look into using a hosted desktop that you can access from any computer. Our hosted desktops run in a web browser, so you can log on from practically any location. This safeguards your own equipment, cuts back on the need to find WiFi, and also means you don’t have to carry your laptop when you jet off on holiday.

2. Better Data Security

Small businesses often assume that they won’t be hacked because they don’t hold valuable data. In fact, the opposite is true. A small business computer can be a goldmine for a hacker, since you probably do business with larger companies and hold data about their policies and systems.

In order to serve clients responsibly, you need to encrypt your data, and implement two-factor authentication to prevent hackers from gaining access. Cloud storage and backup is ideal for this, as your provider handles the technical side. To be fully compliant, it’s best to pick a provider in the UK so that your data never ‘leaves’ the country.

3. Uptime

When your clients outsource to you, they will have a timeframe in mind for delivery. A computer problem can wipe out days, or weeks. In a competitive space, you really need to avoid bouts of downtime; you will lose clients as a result. It’s never your fault if your email provider goes down, but if you’re using an inadequate provider, your clients may feel you could have done more to prepare.

When shopping around for a cloud provider, look for a good service level agreement (SLA) that details the uptime and support you should expect. The best providers offer 24/7 support details, as well as a reliable service suitable for business critical applications. Hosted Exchange email offers the features of a local Exchange server without the precarious technical risk of trying to run a system in-house. Cloud4 hosts all hosted Exchange mailboxes in an ISO-27001 certified data centre, giving you peace of mind and a considerable cost saving.

We Understand Professional Services

Cloud4 offers cloud services to many professional service providers. We understand the pressures you face, and the things that can make or break your success. When it comes to IT infrastructure, you’ll find that our cloud solutions allow you to be more agile, responsive and cost effective.

Contact us today on 0800 802 1989 to find out more.

Could You Cope Without Business Email?

Four long years ago, Mark Zuckerberg famously claimed that email was on its way out, and messenger services – specifically Facebook’s Messenger – would change our communication habits. This has certainly proven to be true on consumer mobile devices, since we are increasingly moving towards messenger apps that use data services, rather than SMS messaging. But it hasn’t proven to be true in business.

In the corporate world, email still tends to be mission critical. Few businesses would be comfortable without it. Indeed, email’s dominance as our primary communication medium is one of the reasons we need to maintain service quality.

When choosing a Hosted Exchange provider, it’s important to balance cost with availability. A low price is no good without a decent service level agreement, which details the provider’s commitment to you, and the expectations you should have of it.

Availability and Downtime

Business critical services have to be provided to a robust SLA. It’s services like email that keep a business profitable and responsive, and poor availability could bring a business to its knees within hours.

Email is vital to internal and external communication. Client meetings, sales, marketing and support all rely on email to maintain momentum. If any one department cannot access their mail, the impact on the rest of the business is immense.

Clearly, not having a functioning email account is a productivity drain, but it can also have a ricochet effect on other areas:

– If an email bounces back to a client, they may question your professionalism and commitment

– Failing emails mean that messages are delayed, which can affect sales and marketing activity

– Employees that are unable to email will find it impossible to keep track of team activity

– Many services that rely on email will be crippled by the outage, too

Let’s be clear: sometimes downtime is avoidable, and sometimes we can’t prevent it. Faulty hardware, or an ‘Act of God’, is difficult to prevent. But that should never be an excuse for short-sightedness, or accepting a poor quality of email provision in the longer term.

Cloud4 is proud to offer highly reliable Hosted Exchange services to our many business clients. We don’t just market an SLA: we stick to it, too.

Over the last two years, Cloud4 has consistently achieved outstanding service levels. On our Hosted Exchange service, we have maintained a 99.7% uptime figure for more than two years.

Like For Like

Remember that uptime figures are often manipulated by marketing teams, and a high percentile does not necessarily mean that the service is reliable.

Take the ‘99%’ figure for example. It sounds like a good uptime statement – just short of 100%. However, 99% essentially means that the service could be down for almost 15 minutes each day, and the company would not be in breach of its SLAs. In actual fact, 15 minutes of email downtime would be enough to slash productivity and give your customers real doubts about your commitment.

When looking at hosted Exchange providers, make sure you’re comparing like with like, and ensure the provider gives you an uptime SLA that you can live with.

Find Out More About Hosted Exchange

Cloud4 is committed to offering quality Hosted Exchange email services, as part of a holistic group of services that make business IT simple. With our support, you can ditch the expensive server room and prevent infrastructure over purchasing. And with our commitment to quality service, you can be confident of 99.7% service uptime, keeping your employees connected.

Cloud4 Launches New Website

Hosted IT Made Easy with New Website

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New Cloud4 Website

Never a business to stand still, Cloud4 are proud to unveil our new website! The new site is heavily revised in it’s style, and is focused on providing a better, more simple user experience, while delivering all the information our clients and potential clients need to know about the Hosted Services we deliver. Continue reading Cloud4 Launches New Website