Plans & Features

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Hosted VoIP Plans & Features

  Premium Professional Enterprise
Number of Users Included in Plan 20 40 60
1000 Bundled minutes included (UK Landline)   Sliver tick  
1000 UK Landline / 250 UK Mobile minutes     Gold tick
Flexible Landline/mobile minute bundles available Bronze tick Sliver tick Gold tick
UK 01,02,03 or non-geographic telephone number Bronze tick Sliver tick Gold tick
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Extended features

  Premium Professional Enterprise
Concurrent call per number (inbound) 3 3 3
Internal Numbers Included (up to 100 available) 30 50 80
FREE VoIP-VoIP Calls Bronze tick Sliver tick Gold tick
Contract Term 12 months Bronze tick Sliver tick Gold tick
999 Emergency Services Access Bronze tick Sliver tick Gold tick
Free Voicemail Bronze tick Sliver tick Gold tick
Voicemail Notification via SMS or Email Bronze tick Sliver tick Gold tick
Call Forwarding Bronze tick Sliver tick Gold tick
Call Recording Bronze tick Sliver tick Gold tick
Online call logs and invoicing Bronze tick Sliver tick Gold tick
Online Contact Directory Bronze tick Sliver tick Gold tick
Customised CLI (caller line ID) Bronze tick Sliver tick Gold tick
Time of day Routing Bronze tick Sliver tick Gold tick
Call Conferencing Bronze tick Sliver tick Gold tick
IVR/Auto attendant Bronze tick Sliver tick Gold tick
Music on Hold Bronze tick Sliver tick Gold tick
Hunt Groups Bronze tick Sliver tick Gold tick
Managed Setup Service available Please ask for custom quote Bronze tick Sliver tick Gold tick
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  Add-ons Setup Monthly
Multi User Additional Number Use this package on existing Multi-User VoIP packages for a simple and cost effective way of routing a more 'professional' number (e.g. an 0845 number or a 'golden' number in your own area code) to any existing Multi-User VoIP number. £3.99 £3.99
Multi User Personal Number Get a block of personal (or DDi) numbers from as little as £1.25 per number per month. £1.25 £1.25
Fax-to-Email Any UK number - 650 Area codes. Faxes delivered to you via Email as a PDF. Instant Setup!/td> £10.00 £3.99
Emergency Services CLI If you have users at more locations than you have incoming numbers, Get extra numbers so that you can create more locations Free Free
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Volume discounts available

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Hosted VoIP FAQS

Like all technology solutions, the devil is in the detail, so yes Hosted VoIP today is as reliable as a fixed line service providing it’s planned and deployed correctly. Our team has been delivering and supporting quality Hosted VoIP for over 10 years, so we know a thing or two about getting it right.

Our Hosted VoIP is hosted exclusively in our ISO accredited, UK datacentres. All of our datacentres are fully secure locations, with no allowance of any unwanted access. All of the datacentres we use are ISO 27001 certified and work on uninterruptible power, meaning that even with a full power outage, they have on site resources to last a further 7 days. Our datacentres offer state-of-the-art fire protection using VESDA systems and FM200 gas suppression. The sites are protected from intruders by a long list of security precautions including secure gated access, and sites are manned 24 hours a day with full protection.

Simply put, yes. VoIP can be optimised from many different angles that benefit you when it comes to price. Users can make cheaper international and local calls using VoIP, although price often comes down to working out yourself what you use your phone for and for how long; there is no definitive answer for everyone as each individual user differs. As experienced hosted VoIP providers we can recommended a solution to suit your use requirements. For more information about choosing the right package our friendly and experienced team is here to help.

When setting up Hosted VoIP, you’ll need to consider a few initial points:

Number Porting

If you have an existing number that they wish to retain, this will need to be ported across. The port generally takes 7-10 days to be completed but can be longer or shorter in some circumstances.


You can use your existing handsets providing they are compatible with our Hosted VoIP solution. Alternatively, we can provide new handsets fully configured and ready to plug in.

Call Plans

Our Hosted VoIP is charged per plan, not per user. For example, 1 plan can receive 2 to 3 inbound calls at any one time. Outside of the standard plans, clients can bolt-on packages for call bundles if required. The best way to measure whether a call bundle is required is to review a previous bill to see how many calls you make, and typically the numbers you dial. If it would work out more cost effective for you to have a call bundle, we will recommend that to you.

Once we have all of the information required, we’ll pass this to our Technical team who’ll configure the handsets (if required) and your account on the Hosted VoIP portal.

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